Refunds, Returns, Retail and Wholesale Terms and Conditions

Retail Sales Terms and Conditions

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please note:
Sale items are final sale and not eligible for a refund.
Preorders are generally not eligible for a refund once a print-run order has been placed. Please contact us using the contact us page if you want to cancel a preordered item.

Refunds

To be eligible for a full refund, your item must be unused and in the same condition that you received it. For non-book items it must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (at our discretion):
– Book or other product with obvious signs of use
– CD, DVD, cassette tape, vinyl record, or other media that has been opened
– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

Please check the FAQ below for more information

Retail Shipping

Retail Shipping is calculated at checkout. We ship using your selected method and endeavor to ship all in-stock items within 4 business days of ordering.

Should an item be unexpectedly out of stock, we will email you and offer you a refund, replacement, or the option to back-order when available.

Pre-Order Shipping

While we do our best to estimate when books in the editing process will have their day in the inky pleasures of the press, we cannot guarantee pre-order dates will be met.

Should a book be significantly delayed we will e-mail pre-order customers to notify them of the delay.

Wholesale Sales Terms and Conditions

IngramSpark Distribution

Most of our titles are available on standard industry terms through IngramSpark for domestic and international fulfillment. Please see IngramSpark for terms and conditions.

Direct from Publisher Discount

Most of our titles are available at a 40% standard discount for bookstores, libraries, and wholesale accounts, unless otherwise noted within the catalog.

Returns

Our titles are returnable for up to 2 months after purchase. Refunds must be in as-new condition and where shrinkwrapped must still be shrinkwrapped.

Shipping

We cover domestic shipping costs for orders with 5 or more units.

Invoicing

Typically invoiced with Net 30 terms.

Library epub Licensing

When purchased directly, our epubs are DRM free, and come with a perpetual license for ten simultaneous loans per copy.

Wholesale Inquiries & Orders

Please contact admin@antithesispress.com.

Retail Return and Refund FAQs

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Unless the item is defective, refunds are for the purchase price of the item less shipping costs.

After you have received confirmation of refund processing, please allow at least 72 hours.

After that time, if you haven’t received a refund, first check your bank account.
Next, contact your credit card company. It may take some time before your refund is officially posted.

If your credit card company indicates you have received a return but it has not appeared in your bank account contact your bank. Be aware, there is often processing time before a refund appears in your account.

If you’ve done all of this and you still have not received your refund, please contact us at returns@tobyns2.sg-host.com.

Only regular priced items may be refunded. Sale items are final sale.

We only replace items if they are defective or damaged. Please email us before returning a product if it is defective as you may not need to return it for replacement. If you need to exchange an item for the same product, send an email to returns@tobyns2.sg-host.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to the address in the email you receive.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless an item is defective.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and so items should be insured for their value when being returned.

Retail sales of preorders are generally not eligible for a refund once Antithesis Press has ordered the printrun (unless the item is defective and no replacement is available).

Please contact us using the contact us page if you want to cancel a preordered item prior to shipping.